Phone : 01444 245123 - Email : support@rdphealth.com

During normal office hours, please call us on the usual office number for any assistance you may need with any of our products. You will not join an automated queuing system, but will get through to a real person. We try and answer every call to the office within 5 rings - please feel free to put to this to the test.

You will be put through to one of our internal support engineers who have both been with the company for almost a decade and know our products more intimately than some would consider healthy. Jeff Brannan heads up the Customer Support team and has dealt with every conceivable issue that you may face. Our support team sits in the same office as the engineers who actually designed the products and so have immediate access to all levels of information in order to give you an immediate answer to your problem.

If we can't solve your problem over the phone, we will discuss getting the unit returned, or will arrange for one of our external engineers to come on site, which is by far the most common course of action.

The engineer who attends your site will, in almost every case, be a dedicated RDP employee, who will be smart, punctual and efficient. When the engineer is on site, please feel free to bring to his attention any issues you may have with any of our products, whether related to your initial call or not, and they will do their very best to deal with these at the same time. Only in exceptional circumstances do we subcontract out external support visits.

We are absolutely committed to providing the very best level of technical support we can. If you feel that we have in any way fallen short of our responsibilities, please call the office and ask to speak to our Managing Director, Duncan McKenzie. You will be either put through immediately or be given his mobile number.

If you prefer to just email us then please do so at : support@rdphealth.com